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Umoja will deliver:

  • increased operational effectiveness and timeliness
  • improved accountability
  • adoption of international best practices and standards
  • enhanced transparency
  • higher client satisfaction
  • better internal controls

Umoja is also projected to deliver quantitative benefits in ongoing annual productivity and efficiency improvements as a result of:

  • refined business processes
  • improved quality and availability of information
  • reduced manual effort
  • reduced reworking due to manual errors
  • streamlined process flows

The “Journey of Goods at a UN Mission with Umoja” graphic provides an overview of the process by which a Peacekeeping Mission will procure and receive goods after deployment of Umoja. 

Please see also detailed talking points describing the Journey of Goods.




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*Source: Report of the Secretary-General "Fourth progress report on the enterprise resource planning project" 

The Umoja team is re-engineering the UN's business processes so that resources are managed more efficiently in the future. Streamlined processes have been created in Finance, Human Resources, Central Support Services, Supply Chain, and Programme and Project Management.